There is an item missing from my order.

In case you are missing an item from your order, it could be due to stock shortage. In these cases, we will send a notification that an item has been taken out of your order and issue a refund if needed. If you have not received an email from us, please check your spam folder before contacting our customer service team.

If your delivery note states the item should have been shipped, please contact [e-mail]

Please note that bigger orders are sometimes split into separate deliveries, so some of the items might still be on their way to you. Please check your tracking link where you will be able to see if your order was split and how far they are.