You have 30 days from the delivery date of your order to return an item. Please use the return
form that you received with your order. Fill in the return form using the code that best
explains the reason for your return, and place it together with the item(s) you wish to return in
the parcel. You can also request a new return form by email at
claim@camcamcopenhagen.com if needed.
The item(s) should be returned unused, unwashed and in perfect condition and in their
original and undamaged packaging. Please ensure it is also protected in the polybag it arrived in. Returns that are damaged, soiled or returned without their original packaging and labels may not be accepted.
If you would like to return something from a non-EU-country, please enclose a copy of the invoice, mark the item you are returning and clearly state that it is a return. Shipments without invoice or return note will be custom-cleared again and therefore not accepted by us.
All returns should be sent back to:
Kuehne + Nagel
Att. Cam Cam Copenhagen
ul. Poznańska 734
05-860 Święcice
Poland
Please apply for a track and trace option with the shipment to avoid any litigations about the
delivery. Please be advised that the shipping fees for the returned items are to be covered at
your own expense.
Once the returned items are received, the refund amount will be credited to the original
payment method. Please note that we will only refund the delivery charge for your initial order
when you return the entire order. Refunds are usually be made within 14 days of receipt of the goods.
You can buy a return label from us for 4.90 EUR / 35 DKK. We will deduct the amount from the refund we need to make once we receive and process your return. Please reach out to our customer service at info@camcamcopenhagen.com if you would like to buy a return label.