Return and Exchange Policy
Our customers satisfaction is our top priority, and as such we handle each query on an individual basis. We hope that you are satisfied with your order, however if you are not happy with the items you have received, we will happily offer you a full refund if the product is in unused and resalable condition. If the goods are faulty you will always be entitled to return the goods to us for a full refund or a replacement product which is at your discretion.
You have 30 days from the delivery date of your order to return an item. Please use the returns form that you received with your order. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel. You can also request a new returns form by email at firstname.lastname@example.org. Returns that are damaged, soiled or returned without their original labels/tags may not be refunded.
All returns should be sent back to Cam Cam Copenhagen A/S, c/o Kuehne + Nagel, ul. Poznańska 734, 05-860 Święcice, Poland at your own expense. Please apply for a track and trace option with the shipment to avoid any litigations about the delivery. Please be advised that the shipping fees for the returned items are to be covered at your own expense.
Product purchased at our webshop camcamcopenhagen.com
You are welcome to submit your claim and we will resolve it within a few business days.
In case you have received a wrong order or product, please contact our Customer Service at
email@example.com with your order number.
Product purchased at a retail store
We kindly ask you to contact the retail store. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
Product received as a gift
You need to have proof of purchase to submit your claim. If the gift was purchased from our webshop and you have an order number, please submit your claim HERE.
If the gift was purchased at one of our retail partners, then we kindly ask you to contact them directly. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
All returns should be sent back to Kuehne + Nagel, Att. Cam Cam Copenhagen, ul. Poznańska 734, 05-860 Święcice, Poland at your own expense. Please apply for a track and trace option with the shipment to avoid any litigations about the delivery.
The item(s) should be returned unused, unwashed and in perfect condition and in their original and undamaged packaging. Please ensure it is also protected in the polybag it arrived in.
Returns that are damaged, soiled or returned without their original packaging and labels may not be accepted.
Furniture needs to be returned disassembled and with its original packaging. If the packaging is damaged but the product is received in good condition, we will refund the full purchase value less 25%. Returns that are damaged or used may not be accepted.
When you place an order on our website, you can cancel your order at any time before the goods are dispatched to you. Please note that all orders placed before noon are dispatched the same day. We will provide a full refund of the price of the goods and our delivery charges. If you would like to cancel your order please send an email to firstname.lastname@example.org.
Simply place a new order for the replacement items online and proceed with the returns process for the articles you want to exchange.
Once the returned items are received, the refund amount will be credited to the original payment method. Please note that we will only refund the delivery charge for your initial order when you return the entire order. Refund will usually be made within 14 days of receipt of the goods.