All orders are typically ready to be shipped within 24 hours. Moreover, every order submitted before noon is processed the same day. From there we provide you with a tracking number which guides you with the estimated delivery date. Please check your spam folder in case you have not received the shipping notification.
Average delivery time:
- EU countries: 3-5 business days
- Countries outside the EU: 5-8 business days
Please note that longer delivery time may occur during sales and busy periods.
You are responsible for receiving or picking up your package in accordance with the instructions you receive in connection with delivery. Packages that are not picked up within the time specified on the advice of delivery will be sent back to our warehouse. we reserve the right to charge you a fee to cover any additional costs we may suffer.
If you have accepted that the order may be placed outside your front door if you are not home at the time of the delivery, we have no responsibility for the order once the delivery company has left the order outside of your front door.
When your order arrives, it is important that you check the packaging BEFORE you sign that you have received the order. If your package is damaged, you must ask the courier to make a note on the proof of delivery, otherwise the carrier may reject any liability for the transport damage. You must immediately notify us of any damage, and within 24 hours at the latest.
Take a photo of the packaging before you unpack it to have documentation in case the goods are damaged or missing.