Product purchased at our webshop camcamcopenhagen.com
You are welcome to submit your claim and we will resolve it within a few business days.
SUBMIT CLAIM click here
In case you have received a wrong order or product, please contact our Customer Service at claim@camcamcopenhagen.com with your order number.
Product purchased at a retail store
We kindly ask you to contact the retail store. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
Product received as a gift
You need to have proof of purchase to submit your claim.
If the gift was purchased from our webshop and you have an order number, please submit your claim here.
If the gift was purchased at one of our retail partners, then we kindly ask you to contact them directly. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
IMPORTANT!
If you have accepted that the order may be placed outside your front door if you are not home at the time of the delivery, we have no responsibility for the order once the delivery company has left the order outside of your front door.
When your order arrives, it is important that you check the packaging BEFORE you sign that you have received the order. If your package is damaged, you must ask the courier to make a note on the proof of delivery, otherwise the carrier may reject any liability for the transport damage. You must immediately notify us of any damage, and within 24 hours at the latest.
Take a photo of the packaging before you unpack it to have documentation in case the goods are damaged or missing.